social enterprise specialists
Quality Assurance
Quality Service Standards
Co-active is committed to providing the highest quality of service that responds professionally and appropriately to our customers’ needs.
Our aim is to:
- be professional and accomplished in everything we do
- be knowledgeable, skilled and well informed so that we are able to efficiently and effectively meet the needs of our customers
- be reliable, dependable and consistent so that our customers can have confidence in our services
- be trusted to always provide useful and timely information and advice
- be a friendly, approachable organisation which is accessible and supportive
- listen and respond to our customers’ views, concerns and complaints, and work to improve our services
To achieve this we will:
- provide well trained personnel who are professionally equipped to meet the needs and satisfy the expectations of our customers
- provide confidential, accurate, relevant and informed advice and information
- ensure our personnel are helpful, courteous, fair and impartial, and treat customers with respect
- demonstrate respect for diversity and sensitivity to the needs of individuals
- consider new ways to improve our services, and welcome any comments customers make to help us achieve this aim
- ensure that if a complaint does arise, it is dealt with promptly and fairly
Over 20 years experience in social enterprise has provided Co-active with the knowledge and insight to respond to the changing needs of the sector. Co-active has had a leading role in developing quality standards for social enterprise practitioners in the south west.
Co-active’s commitment to professional standards is reflected in the maintenance of the following accreditations.
SFEDI Accreditation
The Small Firms Enterprise Development Initiative (SFEDI) accreditation for business advisors is a quality mark that confirms that business support professionals have the personal and technical skills required to provide effective support to entrepreneurs and the businesses that they run.
Co-active’s business advisors are SFEDI accredited and gold standard social enterprise specialists. Co-active was one of the first organisations in the sector to achieve this.
The Investors in People Standard
The Investors in People award is a national quality standard which sets a level of good practice for improving an organisation's performance through the effective management, training and development of its people.
Co-active was first accredited with the IIP award in 1999, and continues to retain this standard.
BIS approved Enterprise Agency
Co-active is a BIS (Department for Business Innovation & Skills – formerly BERR) approved enterprise agency.
Feedback or Complaint
We welcome your feedback on the services we deliver, and any views or comments about them may be submitted via Contact Us
If you have any cause for dissatisfaction with the service you receive from Co active please let us know, so we can try to put it right: Contact Us
All feedback is reviewed regularly so that we can learn from what you are telling us and improve our services.
Co-active Ltd: Company Registration No. 2050566 (England)
Registered Office: 25 Wolseley Close Plymouth PL2 3BY