Co-active is committed to providing a high quality, accessible and responsive service to social enterprises and communities. If you have any cause for dissatisfaction with the service you receive from Co-active please let us know. Services can always be improved and sometimes we can get things wrong.
We would hope that most problems could be resolved by simply getting in touch with the relevant member of staff. If however you are not satisfied that the problem has been resolved or handled to your satisfaction, you may wish to make a formal complaint.